DM Consultancy Services

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Services
  • Coaching & Support
  • Conflict Resolution
  • Contact Centre Setup
  • Content Management
  • Customer Journeys
  • Data Management
  • Design
  • Insight Programmes
  • Personal Assistance
Contact Us
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  • Douglas Macnaughton
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DM Consultancy Services

DM Consultancy ServicesDM Consultancy ServicesDM Consultancy Services
Home
About Us
Benefits
Services
  • Coaching & Support
  • Conflict Resolution
  • Contact Centre Setup
  • Content Management
  • Customer Journeys
  • Data Management
  • Design
  • Insight Programmes
  • Personal Assistance
Contact Us
Blog
My Career
  • Douglas Macnaughton
  • My LinkedIn
More
  • Home
  • About Us
  • Benefits
  • Services
    • Coaching & Support
    • Conflict Resolution
    • Contact Centre Setup
    • Content Management
    • Customer Journeys
    • Data Management
    • Design
    • Insight Programmes
    • Personal Assistance
  • Contact Us
  • Blog
  • My Career
    • Douglas Macnaughton
    • My LinkedIn
  • Home
  • About Us
  • Benefits
  • Services
    • Coaching & Support
    • Conflict Resolution
    • Contact Centre Setup
    • Content Management
    • Customer Journeys
    • Data Management
    • Design
    • Insight Programmes
    • Personal Assistance
  • Contact Us
  • Blog
  • My Career
    • Douglas Macnaughton
    • My LinkedIn

Customer Service Support & Consultancy

Customer Service Support & ConsultancyCustomer Service Support & ConsultancyCustomer Service Support & ConsultancyCustomer Service Support & Consultancy

A consultative and bespoke Customer Service support resource where we offer a wide range of consultancy services and more 

Customer Service Support & Consultancy

Customer Service Support & ConsultancyCustomer Service Support & ConsultancyCustomer Service Support & ConsultancyCustomer Service Support & Consultancy

A consultative and bespoke Customer Service support resource where we offer a wide range of consultancy services and more 

A brief introduction

Here is a tiny snippet of how we maybe able to help out with addressing some of your Customer Service issues


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We can beat COVID-19

Here is a quick summary of how we can help with the fallout from COVID-19. If you have any Customer Service issues, whatever the challenge(s) have a watch


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Customer Satisfaction

Turbo charging customer interactions and employee support. Using over 20 years experience we can help

Coaching, Support, Customer Service, Douglas Macnaughton, Consultancy

Coaching & Support

Bespoke coaching and follow up support for line managers tailored to working culture and business needs

Conflict resolution, Dispute resolution, Customer service, Customer relations, Douglas Macnaughton

Conflict/Dispute Resolution

Comprehensive deep dive into Complaints Handling Procedures and best practices

Quality, satisfaction, customer service, Douglas Macnaughton, customer journey, consultancy, social

Customer Journeys

Insights into everything from Customer Satisfaction, Quality Assurance to Social Media

Project Management

Big or small Project Management available ideally suited to Contact Centre Operations and Contact Reductions

contact centre, customer service, recruitment, coaching, soft skills, douglas macnaughton

Contact Centre Setups

Support with everything to drive successful service launches

Content, Customer Service, Douglas Macnaughton, Community, Social Media, Knowledge base, FAQ

Content Management

Maximising self-help content, community and social to reduce inbound contacts

Klout, insight, FCR, Douglas Macnaughton, NPS, CSat, Customer Service

Insight Programmes

Understand the data you have, need and what it tells you 

Virtual Administration

Offering bespoke remote support for business owners

Design

Support with any and all of your design needs

Personal Assistance

Virtual support to help buisiness leaders achieve their goal and keep their focus

Data Management

Help and support managing and making the most out of your data

We can help with your Customer Service needs

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